New England And Western Tenants Advice And Advocacy Service Incorporated

Also known as “NEWTAAS”, New England And Western Tenants Advice And Advocacy Service Incorporated is a medium-scale charity established in 2009. Their main activity is registered as civic and advocacy activities primarily serving people in rural/regional/remote communities.

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil & Administrative Tribunal ("NCAT") to assist tenants most in need to resolve their housing issues with their landlords. Tenants assisted include social housing tenants, private tenants, residential land lease communities and boarding house residents. Our intake policy prioritises tenants with disabilities and social disadvantage indicators. Our clients often have limited or no literacy, receive federal income support and dont have capacity to resolve their housing issues. We assist to maintain residential stability and prevent homelessness by: - negotiating rent arrears payment schedules, and providing assistance in budgeting which increases financial literacy skills - helping tenants to understand the law and have repairs done, thus improving standard of living - explaining tenant's responsibilities towards neighbours, and helping improve communication skills, thus decreasing neighbourhood tensions and issues. The level of assistance provided to disadvantaged tenants and their families varies according to their individual circumstances, and ranges from basic explanation of documents to advocating for them to their housing providers, to preparing legal submissions and representing them at possibly several NCAT hearings. Primarily, we prevent homelessness by assisting tenants to resolve their issues with their landlords. A research project undertaken by the Tenants Union of NSW in 2013 showed that homelessness was averted in 82.2% of cases, where a Tenancy Advice and Advocacy Service became involved.

New England And Western Tenants Advice And Advocacy Service Incorporated

Who They Help

  • Financially disadvantaged people
  • Migrants, refugees or asylum seekers
  • People at risk of homelessness/ people experiencing homelessness
  • People in rural/regional/remote communities
  • People with disabilities



Total employee expenses: $495,793 (84% of revenue).
Average full-time equivalent salary: $99,159.

Revenue vs Expenses

New England And Western Tenants Advice And Advocacy Service Incorporated has seen an average annual growth of 2% in revenue versus a 3% p.a. increase in expenses. This imbalance can sometimes mean a challenge for long-term financial management.

Assets vs Liabilities

As of 2019, New England And Western Tenants Advice And Advocacy Service Incorporated has a debt-to-equity (D/E) ratio of 0.82. This is considered slightly riskier than average within the charity space.

Sources of Revenue

Sources of Expense

Responsible People

Marjorie Henzell
Committee Member
Christine Foord
Kerryann Pankhurst
Public Officer
Jenny Bourke
Committee Member
Noel Marshall
Committee Member
Brian Humphrey's
Committee Member
Elizabeth Stahlut
Anne Wolfenden
Neil Scholes-robertson

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Registration Status
Charity is registered.
DGR Status

Donations can be claimed as a tax deduction.

Office Address
161 Rusden St
NSW 2350
Operating States
Entity Type
Other Incorporated Entity

Other incorporated entity includes an entity that has the same characteristics as a company but is not incorporated as a corporation's law company. This category includes: a branch of an overseas company not incorporated in Australia (often the name ends in corporation) incorporated associations which are incorporated under a State Act incorporated charitable institutions Public Benevolent Institution

02 6772 4698
[email protected]

Latest Social
homelessness, advocacy, tenancy, literacy, nsw, armidale, social housing, tenants, rent, tenant